Last updated: 29 September 2026
Margot’s respects your privacy and is committed to protecting your personal information.
This privacy notice explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law.
Who we are
Margot’s is responsible for the personal information described in this notice.
You can contact us at:
Margot’s
9 Church Street
Reigate
RH2 0AA
Email: info@margots-reigate.com
Information we collect
We may collect personal information when you:
- request information about membership;
- make or enquire about a reservation;
- contact us by email, through our website or by another method;
- sign up to receive news or marketing from us, where this is offered; or
- otherwise provide information to us in connection with Margot’s.
This information may include your name, email address, telephone number and any information you choose to include in a message or enquiry.
Our website may also collect limited technical information such as your IP address, browser type and information required for the security and operation of the website.
How we use your information
We may use your personal information to:
- respond to enquiries;
- process membership requests;
- deal with reservations and reservation enquiries;
- contact you about a request you have made;
- provide and administer our services;
- operate, maintain and protect our website;
- comply with legal or regulatory requirements; and
- send you marketing communications where we have an appropriate lawful basis to do so.
We will only use personal information for purposes that are compatible with the reason it was collected.
Our lawful basis for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract or steps before entering into a contract – where you ask us to take steps in connection with membership, a reservation or another service.
Legitimate interests – where it is reasonably necessary for us to operate Margot’s, respond to enquiries, administer our services, maintain our website or protect our business, provided that those interests do not override your rights and interests.
Consent – where you have specifically agreed to something, such as receiving certain marketing communications.
Legal obligation – where we need to process information in order to comply with the law.
The ICO requires organisations to explain both the purposes for which personal data is used and the lawful basis relied upon. ICO
Membership and contact forms
If you submit a membership request or another enquiry through this website, the information you enter will be used to deal with your request and communicate with you about it.
Website form submissions may be processed through our website hosting, email and IT systems so that they can be delivered to us and responded to.
Submitting a membership enquiry does not automatically mean that you have agreed to receive unrelated marketing communications.
Marketing
If we send marketing emails or other electronic marketing where consent is required, we will ask for that consent separately.
You can withdraw your consent or ask us to stop sending marketing communications at any time by contacting info@margots-reigate.com or by using any unsubscribe option included in the message.
UK electronic marketing rules sit alongside UK GDPR and, for marketing to individuals, specific consent is normally required unless an applicable exception such as the customer “soft opt-in” applies. ICO
Who we share your information with
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us operate our business, such as:
- website hosting and IT providers;
- email service providers;
- reservation or booking service providers;
- professional advisers; and
- other suppliers who process information on our behalf.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Where another organisation processes information for its own purposes, its own privacy notice may also apply.
International transfers
Some technology or service providers may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is permitted under UK data protection law and that suitable safeguards are in place where required.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, administering our relationship with you and meeting any legal, accounting or regulatory requirements.
When information is no longer required, we will delete it or securely dispose of it.
UK GDPR privacy information must explain either the applicable retention periods or the criteria used to determine them. ICO
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
However, no internet or email system can be guaranteed to be completely secure.
Cookies and website technologies
Our website may use cookies or similar technologies that are necessary for the site to operate correctly.
If we use other technologies for purposes such as analytics, personalisation or marketing, we will provide appropriate information and choices where required by law.
Changes introduced by the Data (Use and Access) Act mean that certain limited-purpose cookies and similar technologies can now qualify for exceptions to the usual consent requirement, although organisations must still meet the applicable transparency and objection requirements. ICO
Your rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where we rely on consent.
Not every right applies in every situation.
To exercise any of these rights, contact us at info@margots-reigate.com.
Your right to object
You have the right to object to the use of your personal information for direct marketing at any time.
If you ask us to stop using your information for direct marketing, we will do so.
The ICO specifically requires the right to object to be brought clearly and separately to people’s attention. ICO
Complaints
If you are concerned about how we use your personal information, please contact us first at:
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Changes to this privacy notice
We may update this privacy notice from time to time, for example if our services or the way we use personal information changes.
The latest version will always be published on this website.